# Tagging Conversations

You can tag conversations with relevant keywords or labels. This makes it easy to categorize and find specific discussions or issues.

### How to create a new tag

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on '+ New' under the 'Tagged' section in the inbox menu.

<figure><img src="/files/V5WpvX7swzFvIJrxtnvs" alt=""><figcaption></figcaption></figure>

**Step 3:** Name the tag and designate its color, then hit the Add button. Your new tag will appear under the 'Tagged' section of the inbox menu. Clicking on a tag there will show you all the conversations with that tag.

### How to tag a conversation

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on a conversation.&#x20;

**Step 3:** Up at the top of the conversation window, click on the 'Assign' button. Select a tag.&#x20;

<figure><img src="/files/Y1aqdz8ZgfckiJjEgVZX" alt="" width="563"><figcaption></figcaption></figure>

**Step 4:** Your new tag will appear under the 'Tagged' section of the inbox menu. Clicking on a tag there will show you all the conversations with that tag.


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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.