📫Tagging Conversations

You can tag conversations with relevant keywords or labels. This makes it easy to categorize and find specific discussions or issues.

How to create a new tag

Step 1: Navigate to the Inbox tab from the sidebar.

Step 2: Once you have the Inbox opened, click on '+ New' under the 'Tagged' section in the inbox menu.

Step 3: Name the tag and designate its color, then hit the Add button. Your new tag will appear under the 'Tagged' section of the inbox menu. Clicking on a tag there will show you all the conversations with that tag.

How to tag a conversation

Step 1: Navigate to the Inbox tab from the sidebar.

Step 2: Once you have the Inbox opened, click on a conversation.

Step 3: Up at the top of the conversation window, click on the 'Assign' button. Select a tag.

Step 4: Your new tag will appear under the 'Tagged' section of the inbox menu. Clicking on a tag there will show you all the conversations with that tag.