You can tag conversations with relevant keywords or labels. This makes it easy to categorize and find specific discussions or issues.
How to create a new tag
Step 1: Navigate to the Inbox tab from the sidebar.
Step 2: Once you have the Inbox opened, click on '+ New' under the 'Tagged' section in the inbox menu.
Step 3: Name the tag and designate its color, then hit the Add button. Your new tag will appear under the 'Tagged' section of the inbox menu. Clicking on a tag there will show you all the conversations with that tag.
How to tag a conversation
Step 1: Navigate to the Inbox tab from the sidebar.
Step 2: Once you have the Inbox opened, click on a conversation.
Step 3: Up at the top of the conversation window, click on the 'Assign' button. Select a tag.
Step 4: Your new tag will appear under the 'Tagged' section of the inbox menu. Clicking on a tag there will show you all the conversations with that tag.
