🛠️Configure Email

How to set up your email so it's ready to use in your account

In order to configure your email information in your workroom or account, click on the Configure option on the top-right of your account and select 'Configure Email.'

Once you select that option, you will see the following items you can configure.

Default FROM Email: This email address is where all of your emails will be sent from by default when setting up Flows and Email campaigns. You can always change this when setting up the campaign, but this will be the default, so make sure to set it to an email that works for a variety of use cases.

Default Sender Name: This will be the name that your end-users see when the email hits their inbox, so make sure it clearly identifies who you are or what your brand is to avoid confusion.

Default Reply To Email: While emails will be sent from the Default FROM Email, you can set up either the same email or a different one as the Default Reply To Email - which means that any replies to campaigns sent from your account will go to this address.

By default when you open your account, the default reply to will be something like {companyname}@cx3.gleantap.org - if you keep this email as the Reply To, your replies will go to your Gleantap Inbox instead of a regular email inbox.

If you'd like them to go to both your regular email inbox and Gleantap's inbox, you'll need to set up forwarding from your regular inbox to that address listed as the 'Gleantap Default Email.' If you need help with setting up forwarding, email [e-mail].

Email Unsubscribe Header: This will be blank by default, but can be a useful tool. Email companies require an unsubscribe footer and the header is optional - it is simply a way to give users multiple options to unsubscribe.

The reason you would use an Email Unsubscribe Header along with a footer is that the 'Mark as Spam' option is typically at the top of the recipients email, while the unsubscribe option is in the footer. We would much rather that they unsubscribe than mark your email as spam, so adding the Header is a way to avoid hurting your email reputation.

Email Unsubscribe Footer: Must be included in all of your emails and will be added by default. You can update what it says, but you must include the {unsubscribe_url} to stay compliant and make sure that when some unsubscribes, they are being removed from future campaigns.

Footer Address: Email providers prefer to see a physical address in the footer of your emails to pass spam filters, so we encourage you to add your address here, but it is optional.

Quiet Hours: During the hours that you set here, no automatic emails will be sent. By default we have the hours as 12am-4am, but you can edit them as needed for your business.