đĢFiltering Conversations
How to filter conversations
Step 1: Navigate to the Inbox tab from the sidebar.
Step 2: Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).
Step 3: Select options. You can filter based on the segment the contacts are in, the keyword responses they have sent, the campaigns they have been a part of, and more. Then, click the 'Apply Filter' button to save changes. Conversation list should update based on the filters added.
How can I only see unread messages?
Step 1: Navigate to the Inbox tab from the sidebar.
Step 2: Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).
Step 3: Under the 'Status' category, select 'Unread' and then click the 'Apply Filter' button to save changes. Conversation list should update and show just those that are marked Unread
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