> For the complete documentation index, see [llms.txt](https://help.gleantap.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.gleantap.com/inbox/filtering-conversations.md).

# Filtering Conversations

## **How to filter conversations**

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).

<img src="/files/4Q4Km9o0NlrACLCTPCOY" alt="" width="563">

**Step 3:** Select options. You can filter based on the segment the contacts are in, the keyword responses they have sent, the campaigns they have been a part of, and more. Then, click the 'Apply Filter' button to save changes. Conversation list should update based on the filters added.

<img src="/files/Rf1UFkDgQDqOUtDEy2du" alt="" width="319">

## How can I only see unread messages?

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).

<img src="/files/4Q4Km9o0NlrACLCTPCOY" alt="" width="563">

**Step 3:** Under the 'Status' category, select 'Unread' and then click the 'Apply Filter' button to save changes. Conversation list should update and show just those that are marked Unread

<img src="/files/aa2MO00HGDRVfUYNUUw3" alt="" width="325">


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.gleantap.com/inbox/filtering-conversations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
