📫Filtering Conversations

How to filter conversations

Step 1: Navigate to the Inbox tab from the sidebar.

Step 2: Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).

Step 3: Select options. You can filter based on the segment the contacts are in, the keyword responses they have sent, the campaigns they have been a part of, and more. Then, click the 'Apply Filter' button to save changes. Conversation list should update based on the filters added.

How can I only see unread messages?

Step 1: Navigate to the Inbox tab from the sidebar.

Step 2: Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).

Step 3: Under the 'Status' category, select 'Unread' and then click the 'Apply Filter' button to save changes. Conversation list should update and show just those that are marked Unread