# Filtering Conversations

## **How to filter conversations**

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).

![](https://312952119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaFKpjLzPT7iDAWD0tQXo%2Fuploads%2F3UVHprkKSBfmjrqtTeGK%2FScreenshot%202023-11-01%20at%208.37.52%20PM.png?alt=media\&token=b76ec4c9-eb9d-4c51-992d-de73d8b92ba7)

**Step 3:** Select options. You can filter based on the segment the contacts are in, the keyword responses they have sent, the campaigns they have been a part of, and more. Then, click the 'Apply Filter' button to save changes. Conversation list should update based on the filters added.

![](https://312952119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaFKpjLzPT7iDAWD0tQXo%2Fuploads%2FvvjGzCoCGrPCkiO38P07%2FScreenshot%202023-11-01%20at%208.38.56%20PM.png?alt=media\&token=d23db9cc-7908-4770-a078-69fdf2efa369)

## How can I only see unread messages?

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on the Filter button found at the top of your conversation list (found beside the contact search bar).

![](https://312952119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaFKpjLzPT7iDAWD0tQXo%2Fuploads%2F3UVHprkKSBfmjrqtTeGK%2FScreenshot%202023-11-01%20at%208.37.52%20PM.png?alt=media\&token=b76ec4c9-eb9d-4c51-992d-de73d8b92ba7)

**Step 3:** Under the 'Status' category, select 'Unread' and then click the 'Apply Filter' button to save changes. Conversation list should update and show just those that are marked Unread

![](https://312952119-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaFKpjLzPT7iDAWD0tQXo%2Fuploads%2FVduNDOuZaAbG9AyZJnQ4%2FScreenshot%202023-11-01%20at%208.39.59%20PM.png?alt=media\&token=700274e3-8274-41b7-b7e1-14d294d1f44a)