đĨī¸Creating a Flow
Flows are an easy way to visually create a multi-step multi-channel customer journey.
Step 1: Navigate to the Flows tab from the sidebar.
Step 2: Click on the green plus button to create a new flow.
Step 3: Give your flow a name.
![](https://help.gleantap.com/~gitbook/image?url=https%3A%2F%2F312952119-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FaFKpjLzPT7iDAWD0tQXo%252Fuploads%252FEIthpgMWysshRFjaWMH0%252F1673925741_scrnli_1_16_2023_9-22-17%2520PM.png%3Falt%3Dmedia%26token%3D538bef3c-66c5-4029-8d30-f9581f9bad19&width=768&dpr=4&quality=100&sign=de17a4f4&sv=1)
Step 4: Select the target audience.
![](https://help.gleantap.com/~gitbook/image?url=https%3A%2F%2F312952119-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FaFKpjLzPT7iDAWD0tQXo%252Fuploads%252FAfbOcQGxYhXQEM1xHgq0%252F1673925836_scrnli_1_16_2023_9-23-35%2520PM.png%3Falt%3Dmedia%26token%3D71b24840-50d8-408c-985a-066a26b0fc83&width=768&dpr=4&quality=100&sign=9fed91f9&sv=1)
Step 5: Design your flow.
![](https://help.gleantap.com/~gitbook/image?url=https%3A%2F%2F312952119-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FaFKpjLzPT7iDAWD0tQXo%252Fuploads%252FFRP30iK1HWlR2hqWSPyp%252F1673925925_scrnli_1_16_2023_9-25-05%2520PM.png%3Falt%3Dmedia%26token%3D28f742dd-104a-4386-8d27-59a663e72c3d&width=768&dpr=4&quality=100&sign=b16dbfc3&sv=1)
5a: The 'Action' option allows you to send an email or SMS to the targeted audience, or assign a task to a team member.
![](https://help.gleantap.com/~gitbook/image?url=https%3A%2F%2F312952119-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FaFKpjLzPT7iDAWD0tQXo%252Fuploads%252F41NQkCx21zCgeV1mu15e%252F1673926065_scrnli_1_16_2023_9-26-59%2520PM.png%3Falt%3Dmedia%26token%3D44807023-0a3f-4472-9b20-af327ed634db&width=768&dpr=4&quality=100&sign=1c055054&sv=1)
5b: The 'Delay' option allows you to schedule out when the next Action is triggered.
![](https://help.gleantap.com/~gitbook/image?url=https%3A%2F%2F312952119-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FaFKpjLzPT7iDAWD0tQXo%252Fuploads%252FQpXCTzcXpr6yvblCoKZP%252F1673927253_scrnli_1_16_2023_9-40-39%2520PM.png%3Falt%3Dmedia%26token%3D5a831dbc-f54f-4692-a58c-56df4f9fcb64&width=768&dpr=4&quality=100&sign=bbf5dd69&sv=1)
5c: The 'Condition' option allows you to set a condition and triggers an action based on whether a customer matches the condition (yes/no).
![](https://help.gleantap.com/~gitbook/image?url=https%3A%2F%2F312952119-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FaFKpjLzPT7iDAWD0tQXo%252Fuploads%252F22N8SPju8WyYxCvaSltB%252F1673927931_scrnli_1_16_2023_9-52-44%2520PM.png%3Falt%3Dmedia%26token%3D5dc43dd0-9258-4649-8cfb-cbb5e13fde6f&width=768&dpr=4&quality=100&sign=9063ebd6&sv=1)
![](https://help.gleantap.com/~gitbook/image?url=https%3A%2F%2F312952119-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FaFKpjLzPT7iDAWD0tQXo%252Fuploads%252FQFYNB2L0kMHAf1teueYX%252F1673927974_ezgif.com-gif-maker%2520%282%29%2520%283%29.gif%3Falt%3Dmedia%26token%3Ddca3de34-3bfd-47ca-a51b-f36cfd0b213b&width=768&dpr=4&quality=100&sign=d70710f4&sv=1)
Step 6: Click 'Publish' to get the Flow started!
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