> For the complete documentation index, see [llms.txt](https://help.gleantap.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.gleantap.com/flows/creating-a-flow.md).

# Creating a Flow

**Step 1**: Navigate to the Flows tab from the sidebar.

**Step 2**: Click on the green plus button to create a new flow. 

**Step 3**: Give your flow a name.

<figure><img src="/files/YSv14a4W4FBTnhffYFmi" alt=""><figcaption></figcaption></figure>

**Step 4**: Select the target audience.&#x20;

<figure><img src="/files/YUF9U2lzw0ALbmEY6jfD" alt=""><figcaption></figcaption></figure>

**Step 5**: Design your flow.

<figure><img src="/files/ZD0ODuIO9ocaanVg8z0r" alt=""><figcaption></figcaption></figure>

**5a**: The 'Action' option allows you to send an email or SMS to the targeted audience, or assign a task to a team member.

<figure><img src="/files/CdQj2FY8lmWliDxtaJYJ" alt=""><figcaption></figcaption></figure>

**5b**: The 'Delay' option allows you to schedule out when the next Action is triggered.

<figure><img src="/files/0HF0gRgGcGV5bX0aMmLr" alt="" width="434"><figcaption></figcaption></figure>

**5c**: The 'Condition' option allows you to set a condition and triggers an action based on whether a customer matches the condition (yes/no).

<figure><img src="/files/kLseqM37qQW78fT61WVt" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/9vRCeDJQHyoUHDFWrFOD" alt=""><figcaption></figcaption></figure>

**Step 6**: Click 'Publish' to get the Flow started!