> For the complete documentation index, see [llms.txt](https://help.gleantap.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.gleantap.com/inbox/open-and-closed-conversations.md).
# Open & Closed Conversations
When a conversation is resolved, you'll be able to mark it as 'closed.' This action helps maintain a clear distinction between open and resolved matters, all while keeping your inbox orderly.
## **How to switch between Open and Closed conversations**
**Step 1:** Navigate to the Inbox tab from the sidebar.
**Step 2:** Once you have the Inbox opened, click on the 'Open' or 'Closed' tabs found underneath the search bar and filter buttons.
## How to close a conversation
**Step 1:** Navigate to the Inbox tab from the sidebar.
**Step 2:** Once you have the Inbox opened, click on a conversation.
**Step 3:** Up at the top of the conversation window, click on the gear icon. Select 'Close Conversation' from the dropdown.
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# Agent Instructions
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