# Open & Closed Conversations

When a conversation is resolved, you'll be able to mark it as 'closed.' This action helps maintain a clear distinction between open and resolved matters, all while keeping your inbox orderly.

## **How to switch between Open and Closed conversations**

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on the 'Open' or 'Closed' tabs found underneath the search bar and filter buttons.

<img src="/files/ih76AX2YcuWEz0AAuQkH" alt="" width="563">

## How to close a conversation

**Step 1:** Navigate to the Inbox tab from the sidebar.

**Step 2:** Once you have the Inbox opened, click on a conversation.&#x20;

**Step 3:** Up at the top of the conversation window, click on the gear icon. Select 'Close Conversation' from the dropdown.

<figure><img src="/files/I0kvcYBqvghV36OtqWvO" alt="" width="563"><figcaption></figcaption></figure>

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