📫Open & Closed Conversations
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Last updated
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When a conversation is resolved, you'll be able to mark it as 'closed.' This action helps maintain a clear distinction between open and resolved matters, all while keeping your inbox orderly.
Step 1: Navigate to the Inbox tab from the sidebar.
Step 2: Once you have the Inbox opened, click on the 'Open' or 'Closed' tabs found underneath the search bar and filter buttons.
Step 1: Navigate to the Inbox tab from the sidebar.
Step 2: Once you have the Inbox opened, click on a conversation.
Step 3: Up at the top of the conversation window, click on the gear icon. Select 'Close Conversation' from the dropdown.
